Technical Analyst


Fulcrum - New Orleans, LA

Job Description


Lucid is the world’s largest audience platform for sourcing and understanding real, deterministic data about human behavior at scale. The company has built the largest and most powerful programmatic survey exchange, and has enabled brands, agencies and partners to ask and answer more than 8 billion questions worldwide. With a pool of over 70 million respondents, Lucid delivers unprecedented access to consumers for data-driven decision making – about everything from marketing to product development in real-time. Lucid is headquartered in New Orleans with offices in London and Gurgaon.

Due to continued growth, Fulcrum, Lucid's SaaS business, is looking for a Technical Analyst to join our Technical Operations (TechOps) team. The TechOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation.

This position will support clients in multiple time zones and industries and will require the flexibility to work long hours.

Responsibilities

  • Provide top-notch support for Fulcrum SaaS users
  • Collaborate with teams throughout Lucid to implement strategic technical solutions to day-to-day challenges
  • Provide guidance and support to customers integrating with Fulcrum's API suite as well as to internal teams
  • Investigate and resolve complex customer issues in a professional and timely fashion
  • Identify, test, and log bugs for resolution
  • Understand customer requirements and translate those needs into actionable improvements to the Fulcrum software platform
  • Take in customer feedback regarding the platform and translate that into actionable improvements
  • Create and review technical documentation

Requirements/Experience

  • Bachelor's degree. (Management, Business Administration, Information Technology or related discipline preferred)
  • 1+ Years Work technical experience preferred (SaaS and tech support experience a plus)
  • Familiarity with programming concepts, SQL, and API frameworks preferred 
  • Basic understanding of modern software tools and databases
  • Enjoys solving problems and prefers analytical methods 
  • Self-motivated and independent worker who can thrive in a fast paced environment 
  • Passionate about all things technology related
  • Strong communicator and flexible team player
  • Thrives in a customer focused environment
  • Committed to continuous learning, personal, and professional growth
  • Extremely thorough and detail oriented in both communication and analysis

 

At Lucid we foster a collaborative and inspiring workplace.  We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.