Trust Center

Lucid is committed to reinforcing the trust we share with our clients and partners. We encourage you to use this Trust Center to learn more about our information security, system performance, and compliance.

System Status

Lucid Status Page

Visit our Lucid Status Page to monitor the status of our systems and receive updates on any outages.

Information Security

Lucid is serious about data protection. We’ve implemented comprehensive security measures to ensure the integrity of information that is stored or distributed through our platform.

Security Highlights

Annual pen testing
New hire and employee training
Robust AWS security features

Compliance

We designed our privacy program and practices to ensure the protection of personal data. In addition to aligning with existing global laws, our system is nimble enough to adapt to additional legislation as required.

Privacy Shield

Lucid adheres to the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework published by the U.S. Department of Commerce (“Principles,” “Privacy Shield,” or “Privacy Shield Program”).

You may refer to Lucid’s listing here.

Modern Anti-Slavery Statement

Lucid adheres to the obligations set forth in the United Kingdom’s Modern Slavery Act of 2015. We recognize the important role our business – and our industry – can play in combating exploitative labour practices in this supply chain, and we are committed to reducing modern slavery at every level of our operations.

You can review Lucid’s statement on its anti-slavery policies here.

GDPR

The General Data Protection Regulation (GDPR), which was implemented on May 25, 2018, outlines new privacy and security requirements for organizations that process personal data from EU individuals. It strengthens existing data privacy laws in the European Union (EU), and broadens the privacy rights of EU citizens. Lucid is GDPR compliant.

You can review Lucid’s updated list of sub-processors here. Please see more detail regarding our GDPR preparedness here.

Additional Resources

Please email legal@luc.id if you have any questions about GDPR compliance.